What You Can Expect From us

Discount Carpet & Upholstery Cleaning has always been focused on serving our customers. In these difficult times, that hasn’t changed – we are still completely committed to providing services that are both effective and safe.

Naturally, we will of course follow the stipulations and requirements issued by local governments. Also, we’re keeping a close eye on the situation related to the novel coronavirus and COVID-19, including by staying up to date on the guidance being published by the Centers for Disease Control and Prevention (CDC) and WHO – World Health Organisation.

Based on the recommendations implemented by the CDC and EPA, we are also taking the following steps to help reduce the potential spread of COVID-19:

Equipment Disinfection: We’ve updated our cleaning and disinfection regimes for all equipment used in the cleaning process. Technicians are expected to fully disinfect their equipment after each appointment.

Vehicle Touch-Point Disinfection: At the end of the day, technicians are expected to disinfect any touch-points within their vehicles.

Laundering Protocol: At the end of the day, technicians are expected to fully launder their clothing.

Safety Standards: Technicians are expected to follow social distancing requirements; to avoid touching things in the customer’s home unless necessary; to wash their hands or use a hand sanitizer at the start and end of every appointment; and to wear personal protective equipment like gloves, shoe covers, and a cloth mask.

General Guidance: Technicians are expected to follow any additional guidance or requirements from the CDC and their local health departments. This includes avoiding touching their faces; washing their hands for twenty seconds if they blow their noses, cough, etc.; using hand sanitizers; self-monitoring, etc.

Through these steps, we hope to do our part in keeping technicians healthy and our customers and their homes safer and cleaner.